An Intelligent System for Generating and Managing FAQs in Online Education

Abstract

With the development of the Web, online course delivery is gaining its popularity everyday. But no matter how courses delivered, there is one thing that never changes in education. For students, they will have to get all the questions answered, and for the teachers, they will have to answer all the questions students raised. It is often that in a course the same questions are asked again and again, although with certain variations. In this paper, we report an intelligent system that was designed and implemented for teachers to build up a list of frequently asked questions and answers, and use the FAQ in online course delivery.