Show simple item record

dc.contributor.authorCao, Yang
dc.descriptionThis IT service and technical support conference addresses the needs of the entire team—from seasoned directors to frontline analysts—and provides valuable insight into how formal procedures, processes, and industry tools can improve service and support performance. I attended creating a social support environment workshop which explores the fundamentals of social media and takes a firsthand look at how support organizations are bridging the gap. The workshop includes the following information and trainings: • Learn how to actually use social media tools • Understand the evolving role of social media in everyday life • Learn how to embrace social media without losing your staff to Facebook • Explore monitoring tools for social media • Learn how to have “the talk” with senior management • Discover why e-mails, surveys, and polls are the stuff of yesterday’s support organizations • Learn how to create a social media policy for your organization Technologies change the way we work and live. From this workshop I gained some hands on experience on social media tools and understood the important role of social media in everyday life. I will apply the knowledge gained from this workshop to my future work.en
dc.description.abstractJoin a team of 1,600 IT service and technical support MVPs as they face off against today’s most pressing service and support challenges. Only HDI’s IT service and technical support conference, with its expansive resources, can bring you game-changing strategies for achieving service management excellence. • Scout innovations and trends that can save you money and enhance your game plan for the coming year. • Team up with peers to find out how they tackle day-to-day issues like performance metrics, overhead, and technology upgrades. • Outpace the competition through performance optimization and best practices. Receive professional coaching from industry thought-leaders, practitioners, and process experts from around the world. As the industry’s largest, most respected service management conference, we guarantee you will return to your office with a game plan for creating a champion IT service and technical support team.en
dc.subjectIT serviceen
dc.subjectTechnical supporten
dc.subjectService managementen
dc.titleCreating a Social Support Environmenten

Files in this item


There are no files associated with this item.

This item appears in the following Collection(s)

Show simple item record

AU logo
Athabasca University Library & Scholarly Resources
Phone: (800) 788-9041 ext 6254 | Email:
Fax: (780) 675-6477 | Hours: Monday-Friday 8:30am - 4:30pm (MT) | Privacy
Focused on the future of learning.