Chat and Instant Messaging Systems (synchronous): Report 2/ 3
Woloschuk, Donna (M. M.)
Fahy, Patrick J.
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This study extends the earlier review of online chat systems (Report 6), by reviewing a further seven products that provide text-based instant messaging (IM). The functionality of these products in distance education contexts is stressed in relation to their comparative costs, complexity, control, clarity, technical framework, and other functional options.